Bank policies and procedures

Financial institutions have policies to help protect you from fraud.

ID Cards: When you make a transaction at the teller window, the teller will typically ask you to provide two forms of identification.

Teller: The teller may ask you specific questions about yourself to confirm your identity — in other words, to make sure that “you” are really “you”!

ATM/Debit card reader: You may be asked to swipe your ATM or debit card and enter your PIN while you’re standing at the teller window.

Check to deposit: When you make a deposit, you may have to wait a period of time before you can withdraw the money. Check with your bank to confirm their policies and procedures.

Note: If you plan to move, give your bank your new address. They’ll send you a notice at your “old” address to confirm you really made this request — not a criminal trying to steal your mail and identity.

Click the Next button to learn how to select a responsible lender.