What if you can’t make mortgage payments?

Understand your options if you can’t pay your mortgage

Always make your mortgage payments on time. If you can’t, you need to call your lender immediately.

Even the most reliable borrowers sometimes fail to meet every payment on its due date. An unexpected crisis (long illness, job loss, etc.), deployment, Temporary Duty Assignment (TDY), or extended time in the field can negatively impact your ability to repay.

Instructions: Click each statement to reveal steps to take when you can’t pay your mortgage.

Understand the Servicemembers Civil Relief Act

The Servicemembers Civil Relief Act (SCRA) provides protection from certain civil obligations if you’re:

  • Entering the military
  • Called to active duty in the military
  • A deployed servicemember

This act helps you devote full attention to duty and relieves stress on the family members of deployed servicemembers.
You may be protected against:

  • Mortgage payments
  • Terminations of lease
  • Managing outstanding credit card and loan debt while you’re deployed
  • Pending trials
  • Taxes

Contact your on-base legal advisor for information about SCRA.

Contact your lender

Don’t be intimidated or embarrassed to call your lender. It’s essential that you call them, because they want to help you and can only do so if you contact them. (Be sure to call the company to whom you currently send your loan payment, not the company who originated your mortgage.) Ask your lender about a military-specific service center, and seek out certified housing counselors.

Take immediate steps to save your home:

  1. Contact your lender
  2. Contact a housing counseling agent
  3. Negotiate a solution

The last resort generally for both the lender and the customer is foreclosure, which will have a major negative impact on you. As the result of a foreclosure, the lender becomes the owner of your home and you must move out. The lender might also pursue you through the courts for money you still owe on your mortgage. Calling your lender as soon as you have trouble paying your mortgage is one way to avoid this.
Note: Avoid companies that charge you a high fee upfront and claim they can help you avoid foreclosure. These could be scams!

For specific steps you can take to avoid foreclosure, click the Next button.