Scenario 1: On the telephone

SamSam receives a phone call from his local electric company. The customer service representative explains a special, time-limited offer on a new kind of light bulb that will cut Sam’s electric bill up to 80%. In order to guarantee his order, all he needs to provide is his customer account number, address, and a credit card number. She explains that due to the popularity of this offer, he must respond during this call or he’ll miss out.

Sam needs to decide how to respond. Which choice do you think is best?